Master the Ins and Outs of Knowledge Operations

With the right frameworks, platforms, and teams, business leaders can transform the way their teams work and train, and create an engaging and productive work environment.

In this course, you'll discover:

  • The challenges of operational knowledge transfer
  • The methodology, tools, and teams behind effective Knowledge Operations
  • The impact on AI implementations
  • Cost savings and ideas for where to start
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Meet Your Instructor

Greg DeVore, CEO of ScreenSteps

Greg DeVore is the CEO and Co-Founder of ScreenSteps, speaker, and co-author of Find & Follow. Greg has helped organizations of all shapes and sizes rethink how they capture, transfer, and maintain operational knowledge for better employee support, training, and performance.
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Greg DeVore

Course Curriculum

    1. The Purpose of this Course

    1. What is Operational Knowledge?

    2. Transferring Operational Knowledge

    3. Tribal and Document Stages: Examples

    1. The Methodology: Find & Follow

    2. The Tools: Knowledge Ops Platform (Part 1)

    3. The Tools: Knowledge Ops Platform (Part 2)

    4. The Team: The Knowledge Ops Team

    5. How Knowledge Operations Fits Into AI Strategies

    1. Cost Savings & Case Studies

    1. Knowledge Ops Platform vs Digital Adoption Platforms

    1. Where to Start with Knowledge Operations

About this course

  • Free
  • 12 lessons
  • 1 hour of video content